Virgin Active

When Virgin Active, one of the UK’s leading health club operators with over 60 clubs nationwide, stated its expansion plans back in 2011, the business was looking to partner with an experienced water hygiene company to provide testing, monitoring and sampling solutions.

After a detailed contractor evaluation process, Virgin Active decided to appoint H2O Nationwide as its preferred provider due to the company’s expertise, proven track record and flexible approach to providing cost-effective solutions.

Soon after, H2O Nationwide began the process of providing a bespoke sampling and testing programme in line with HSE and HPA guidelines. A comprehensive compliance programme was rolled out, in line with Virgin Active’s own in-house procedures and policies.

The contract allows for monthly site visits, with a range of testing and monitoring tasks being completed depending on the frequency of testing required or time of year. At each of the monthly visits the pools and spas are sampled for legionella, TVC, E.coli and pseudomonas. Samples are processed by UKAS-accredited laboratories. Reports are produced and issued the same day the samples are completed and, where necessary, repeat sampling visits are made within 24 hours, allowing the site teams time to undertake any remedial works required.

The partnership has been in place for over three years. In 2014 Virgin Active extended the contract for a further 12 months, testimony to the level of service that is being provided.