Thurrock Council

Scope of Work: 3* servicing, maintenance, repair, installations (planned and reactive) to Thurrock Council’s >10,000 domestic and commercial properties containing gas heating and hot water systems. We completed over 10,000 LGSRs last year.

Description: Our dedicated Contract Manager maintains a close relationship with Thurrock Council, carefully managing the detailed programme of works and resource across all workstreams to ensure our adherence to priority timeframes and full compliance with Thurrock’s requirements and statutory regulations. 

Our team work to our accredited management systems, ISO9001 Quality, ISO14001 Environmental, ISO50001 Energy, ISO45001 Health and Safety, Tpas (resident engagement quality mark) ensuring that we deliver a first-class, bespoke and consistent resident focused service at all times.

Resource: Maintaining exceptional KPI performance, our dedicated in-house delivery team are highly responsive. They operate a 24/7/365 rota, which gives us flexibility and ensures we always meet Thurrock Council’s requirements. 

• Experienced gas service, maintenance and installation operatives are complemented by a team of electricians and multi-skilled tradespeople.
• Trained Resident Liaison Officer and 24/7/365 call centre provide residents with a local point of contact. 
• Expert ICT technicians have developed a secure two-way ICT interface between our systems, enabling us to accurately monitor and report on the contract efficiently (in real-time), providing a transparent audit trail.

Client Testimonial: 

"Aaron Services have successfully mobilised our heating contract of approx. 10,000 properties in a relatively short period. The mobilisation processes have been robust, with an efficient TUPE transfer. Aaron have ensured that contract performance has been maintained at a high level ensuring we have remained 100% compliant and we are very pleased that there have been zero customer complaints during the first 3 months of the contract.” 

Susan Murray, Thurrock Council’s Asset and Delivery Manager