Colchester Borough Council

Scope of Work: Planned heating installations and adhoc reactive condemned replacements to Colchester Borough Council’s >5,000 domestic and commercial properties including gas, oil, solid fuel, electric and renewable heating and hot water systems. We complete over 200 installations every year.

Description: Our dedicated Contract Manager maintains a close relationship with Colchester Borough Council, carefully managing the detailed programme of works and resource to ensure our adherence to priority timeframes and full compliance with Colchester’s requirements and statutory regulations. Our tried and tested approach includes a pre-installation survey- explaining to each resident what to expect and providing them the opportunity to ask questions. Our detailed handover ensures residents are both happy with the installation and understands how to use it. 

Our team work to our accredited management systems, ISO9001 Quality, ISO14001 Environmental, ISO50001 Energy, ISO45001 Health and Safety, Tpas (resident engagement quality mark) ensuring that we deliver a first-class, bespoke and consistent resident focused service at all times.

Resource: Maintaining exceptional KPI performance, our dedicated in-house delivery team are highly responsive. They operate a 24/7/365 rota, which gives us flexibility and ensures we always meet Colchester Borough Council’s requirements. 

• Experienced installation operatives are qualified in all fuel types including gas, oil, solid fuel and renewable technologies complemented by a teams of electricians and multi-skilled tradespeople.
• Trained Resident Liaison Officer and 24/7/365 call centre provide residents with a local point of contact. 
• Expert ICT technicians have developed a secure two-way ICT interface between our systems, enabling us to accurately monitor and report on the contract efficiently (in real-time), providing a transparent audit trail.

Client Testimonial:

“We are delighted with the work that Aaron have completed delivering our heating installations contract, which is currently running on time and within budget, whilst maintaining very high levels of customer satisfaction.”

Chris Pipe M&E Project Surveyor for Colchester Borough Council